Our top priority is ensuring safe and high-quality osteopathic care built on a strong osteopath-patient relationship founded on trust and confidentiality. Your health information is treated as confidential and handled according to our privacy policy and relevant laws. You have the right to know what personal information is held about you, how it may be disclosed, when consent is needed, and how it’s stored. We discuss these matters when collecting your health information. Our clinical records are securely stored and protected against loss or damage, including secure transmission and backup of electronic records.
Momentum Therapies is committed to privacy practices endorsed by Osteopathy Australia Members. To demonstrate our ongoing dedication to safeguarding your personal information, we’ve established this privacy statement for those interacting with our website. We value the privacy of your personal information and want you to understand how we collect, use, and protect it. This policy will be regularly reviewed to ensure it aligns with new technologies, business practices, and our customers’ needs.
What Information Do We Collect?
When you visit this website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website information collected on an aggregate basis as you and others browse our website.
1. Personal Information You Choose to Provide
Registration Information
When you register for any of our products, services or newsletters, you will provide us with information about yourself.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Website Use Information
Similar to other commercial websites, our website utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, processing your payment, monitoring the use of the service, our marketing and promotional efforts to improve our content and service offerings and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about significant changes to our website, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided in the newsletter.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
How Do We Use Information We Collect from Cookies?
As you visit and browse our website, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to improve our website and better serve our clients constantly. Cookies do not allow us to gather any personal information about you, and we do not intentionally store any personal information that your browser provided to us in your cookies.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our Web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any information that will uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent necessary to process transactions or provide services you have requested.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Websites Linked to Our Website?
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites, which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our website, you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time, with or without notice.
Our Commitment To Data Security:
Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in the Commonwealth of Australia may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Choice/Opt-In/Opt-Out
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing, we will discontinue sending the particular messages as soon as it is technically feasible.
A Special Note About Children
Children are not eligible to use our services unsupervised, and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
Acquisition or Changes in Ownership
In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets and may be part of those assets that are transferred.
Policy Modifications
We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner materially inconsistent with this Privacy Policy without your consent.
You have the right to access your personal information. You may ask to view the information or ask for a copy or part of the whole record kept with our practice. While not required to give reasons for your request, we may ask you to clarify the scope of the request. Often your request will need to be in writing. Access to some information may be limited in special circumstances, but you will be advised of the reasons for such an event. At your request, the health information you hold from this practice will be made available to another health service provider. Under the Privacy Guidelines, a charge may be payable where the practice incurs costs in providing access, particularly if records need to be copied. Typically, it’s about $25, but it may be higher for larger files. If you find that the information held is not accurate or complete, you may have that information amended accordingly. (Information guidelines provided here are from Osteopathy Australia)
Have some questions? If you have questions or concerns about your information’s privacy, you should discuss these with the clinic or your osteopath. If you are dissatisfied, you can contact the Australian Privacy Commissioner:
Australian Privacy Commissioner GPO Box 5218, Sydney NSW 2001
Privacy Hotline: 1300 363 992
Website: www.privacy.gov.au
